Shipping Policy
Change of mind
Subject to the Consumer Guarantees, items returned for change of mind within 7 days from the original purchase can be returned for an exchange for the same value, subject to the following conditions:
• Proof of purchase is accompanied with the returned item.
• The item/s is unworn, unwashed, unused and in its original condition with all tags intact. All pieces will be inspected by our service department upon return.
• Due to hygiene reasons, earrings, headwear and face coverings cannot be returned for an exchange for change of mind.
Warranty Claim
If you believe your items are faulty, you may be eligible for a repair or replacement under the terms of Ms Allure's warranty provided with your purchase and under the relevant provisions of Australian Consumer Law.
To make a warranty claim, please submit an enquiry to our team at Ms Allure and we will endeavour to contact you with a resolution as soon as possible.
Please note that pieces which have been salty air, chlorine, sulfur, humidity, perspiration, cosmetics, household bleach and other strong chemicals will not be covered by our warranty.
Our story
Ms Allure is a Melbourne based family owned jewellery and handbag company.
Our CEO, Zahia has been in the direct selling business for over three decades and comes with passion and knowledge for beautiful fashion. Being a single mother of two boys and battling kidney failure for most of her life, she has not let any obstacles that life has thrown at her get in the way of success, as she believes every person has the opportunity to live the best life they can. Zahia has always dreamed of one day creating her own company that would help women design the life they loved so she, along with her family, built Ms Allure, a company that is filled with passion, desire and a little bit of mystery.
With the high price of fashion in Australia and New Zealand, her aim is to bring an affordable price to the consumer, so that every woman can feel true confidence and beauty every time she wears Ms Allure.
Zahia truly believes she designed the life she loves.